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With over 18 years of insurance experience across Asia and in The Netherlands, Joos Louwerier brings a proven track record in building brands, driving value, and delivering customer-first priorities. Prior to becoming Country Manager and CEO of Allianz Life Indonesia in 2017, Joos led the successful digital transformation company as CEO of Allianz Life Korea. Prior to Allianz he held various senior positions with ING in Asia and Europe, in the areas of operations, risk management, bancassurance, and marketing. In his current role, he aimed to bring insurance inclusiveness and more accessible to Indonesians through advanced products and services. This led Allianz Indonesia to establish strategic business partnerships with digital start-ups, such as GO-JEK, Halodoc, and other high potential unicorns.
Digital Innovations to Amplify the Customer Experience
As part of a global financial institution which focuses on providing insurance and asset management, Allianz Indonesia constantly transforms itself to always be the most admired company whenever Indonesians need protection. Besides providing solid financial protection, Allianz Indonesia continuously innovates to deliver excellent customer experiences.
In the era of digital disruption, Allianz Indonesia realizes that fast and easy service is an absolute requirement to win the hearts of customers and business partners. This implied Allianz Indonesia to establish strategic business partnership with digital start-ups, such as GO-JEK, Halodoc, and high potential unicorns to bring insurance inclusiveness and more accessible to everyone through advanced products and services. All of the customer touch points have been transformed to cater to todays’ customer needs, such as:
• The illustration process of insurance;
• Submission of insurance application;
• Initial and continuous premium payment;
• Personal account-based portal for all information related to policy ownership;
• E-statement delivery; and
• Claim reimbursement for health insurance customers.
In the future, Allianz Indonesia will continue to develop various digital solutions to simplify and provide convenience for both customers and business partners.
The manufacturing industries is entering a new era of Industry 4.0 which driven by digital technologies. Significant advances in technology, such as big data and analytics, Industrial Internet of Things, robotics and additive manufacturing, are shifting the capabilities and value proposition of global manufacturing. In order to be step ahead of the competition, manufacturers need to fully align their business strategies with these impending trends. Siemens is offering the new V15 version of the Totally Integrated Automation (TIA) Portal which will shorten the time to market, increases the productivity of plant and provides broader flexibility to system integrators and machine builders as well as plant operators.
TIA Portal is more than an engineering framework from digital planning and integrated engineering to transparent operation and fully integrated device that provides customers with unrestricted access to our complete range of digitalized automation services. In short, it would help the customers to integrate all the systems needed in manufacturing plant.
“As the global leader in manufacturing automation systems, Siemens shared this advanced manufacturing technology to help customers in Indonesia in achieving their operational excellence. The TIA Portal V15 provides a wide array of new engineering options which will reduce the engineering time even more, allows to have process diagnostic and has a connection with other Siemens software which are part of our digital enterprise. These new options will benefit machine manufacturers and increases the productivity of end users.” stated Pascal Dricot, Act. Country Division Lead of Digital Factory Division and Process Industries and Drives Division, PT Siemens Indonesia.
The software architecture is designed for high efficiency and ease of use, and is suitable for both new and experienced users. Combined with several new functions, users can spotted engineering errors early on and corrected or avoided it before actual commissioning. Certainly this will reduce time-to-market, enhance flexibility and increase quality, efficiency and security. Thus the Siemens TIA Portal is the perfect gateway to digitalization for manufacturing industries and help companies on the path toward Industry 4.0.
According to data from Ministry of Industry Indonesia, in the third quarter of 2017 the manufacturing industry contributed 17.76 percent of national gross domestic product (GDP). The government has set the target to increase industrial growth up to 5,67 % in 2018; it would give an opportunity for Siemens to help industrial in Indonesia to increase reliability and sustainability during production activities. This state-of-the-art software solutions also applicable in industry where they need to collecting, processing and transferring data in a production environment application such as food and beverage, automotive, apparel, robotic, machine builder, and many more.
The TIA Portal helps industrial enterprises by offering a seamlessly integrated, complete, end-to-end solution across the entire manufacturing process. Alongside PLM (Product Lifecycle Management) and MES (Manufacturing Execution Systems) within the Digital Enterprise Software Suite, the TIA Portal complements the holistic range of software available from Siemens for companies on the path toward Industry 4.0.
This press release and a press picture is available at www.siemens.co.id/press